United Airlines Personnel At Chicago O'Hare Disrespect U.S. Combat Disabled Veteran

United Airlines

233 South Wacker Drive

Chicago, IL 60606

Phone number (800) 864-8331

Website: united.com

Prices: $$$$

My wife and I have been flying United and Star Alliance airlines faithfully for years, both internationally (41 countries so far) and domestically. I also use my United Mileage Plus credit card for most purchases, totaling a great deal in the past few years.

Having accumulated over 100,000 miles, we decided to visit my wife's family in Italy. Redeeming the miles was relatively painless and so was the trip UNTIL WE GOT TO CHICAGO O'HARE ... United Airlines hometown for cryin' out loud!

O'Hare has some of the rudest employees of any airport I have traveled through and that totals quite a few. I love Chicago, but I hate O'Hare! 

I had two United Club passes that we needed to use before they expired, but by the time we landed, we had just an hour and a half before boarding because the plane was delayed departing Portland because ground crew hit the plane with a vehicle, then there was an ill passenger that needed emergency attention upon arrival. 

Upon arrival in Chicago, we found out that the Terminal C (where we landed and were departing from) United Club was closed for renovations, so we went to United's Polaris Lounge immediately next to our gate, assuming they would accept oir passes due to the closure of the Terminal C club. The woman who met us at the door was extremely rude, quickly ushering us out the door because we were just lowly "economy" international pax, not "business or first class". She told me we would have to walk 15 minutes (30 minutes total roundtrip) to the United Club in Terminal B, basically shooing us away. I told her that I am a disabled veteran (it was 11/12, the day after Veteran's Day) and that it was difficult for me to walk that far, particularly with such a short connection thanks mostly to United 's incompetence, but she could obviously care less.

We ended up making the 30 minute walk, leaving us just 20 minutes in the club (a huge waste of $100 worth of club passes) before having to make the return trip to catch our flight to Brussels. I then asked the gate agent about possible upgrades to Economy Plus or Business, but he looked at me like I had a dick growing out of my forehead, laughing as he said "absolutely not!"

Sitting in row 43 (of 46), two of the three dinner options (cream chicken and vegetarian) were gone by the time the flight attendant got to us, leaving only the pasta option which contained tomatoes. My wife is allergic to tomatoes, so I asked what our options were. The flight attendant gave my wife the tray with a small (disgusting) salad, a bread roll, and a cup of ice cream, saying "I guess you'll have to eat that". I told her that was unacceptable, asking how she could expect my wife to go without dinner. Feeling guilty, Anel (that was her name) said that she would give my wife her meal and eat the pasta herself, a very kind gesture. Anel arrived about 30 minutes later with a beautiful pork chop from First Class, so my wife finally had something to eat thanks to her kindness.

I am cancelling my Mileage Plus card, along with the $95 annual fee, as soon as I get home. United Airlines had better train their Chicago employees on customer service skills, particularly considering it is their home city. Some compassion toward disabled passengers, particularly those who sacrificed 20+ years of their lives to protect your freedom, might also be in order.

CombatCritic Gives United Airlines 2 Bombs Out Of 10 ... 1 Extra Bomb For Anel's Compassion ... More Bombs Are Better!

Two Bombs Equates To

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Title: United Airlines Personnel At Chicago O'Hare Disrespect U.S. Combat Disabled Veteran

Key Words: United Airlines, United, airlines, airline, airplane, commercial, Chicago O'Hare, Chicago, O'Hare, airport, veteran, disrespect, CombatCritic, TravelValue, travel, value, business, review, Yelp

Translation for Civilians: Tango-Uniform = "Tits Up" 

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Dallas,TX: I Wish Southwest Flew To Europe And Asia

Southwest Airlines

Dallas Love Field (DAL)

2702 Love Field Dr

Dallas, TX 75235

Phone number: (214) 792-4000

Website: southwest.com

Prices: $$$$

As we all know, major airlines suck ... snooty, rude crews that obviously hate customers, terrible food, and too many restrictions. I have flown Southwest for many years and have always been impressed with their efficiency, professionalism, and friendliness of the airline and its crews. Having been an Air Force Transporter, working with military aircraft and passengers for many years, I know how difficult a job they have and the constraints they must work under, so it is about time that I wrote this review.

Flying from Kansas City to Portland on Flight 518 (1/31/17), my Las Vegas based crew were Captain Criswell, First Officer Diamantopoulos, Flight Attendant Lisa, Flight Attendant Rob, and Flight Attendant Armando. On the return trip, Jules and Jennifer took good care of me, even decorating the galley, and themselves, for Valentine's Day

Southwest's boarding system is second to none. Lufthansa, being German and typically anal, also has very efficient boarding procedures and crews, but they are cold and aloof as most Germans are perceived to be (I am half German by the way, so don't go all PC on me you flaming liberals). We lined up in two rows, everybody respecting their numbered place in line. There is no need for the massive gaggle of passengers wanting to be the first ones on the plane as is the case with most airlines. The TV monitors tell you when to board and you effortlessly hand the agent your boarding pass and pick your seat. That is correct, no pre-assigned seats.

I was first warmly greeted by Lisa, then Rob came, as friendly as can be, to take my drink order. By the way, booze is just $5 on Southwest with room for a profit margin, but not gouging passengers like the major airlines do ($8-$9 for a drink). Then Armando graciously insisted that I pass on the way to the loo (that's toilet for you Yanks), even though he had a tray full of drinks in his hand.

Unlike United Express, which we normally fly out of KC (because we normally travel overseas), Southwest's aircraft was modern and spotless, even the loos. United Express planes are gross and held together with duct tape. I kiss the ground and thank the Lord every time I arrive safely on United Express and I am very far what you would call a bible thumper. Half of the plane was full, so we even had our choice of seats with just one person to a row if we wanted.

Southwest is always an easy ride and the crews are routinely friendly if not downright hilarious. I have flown there US-only competitors and there is no competition in my mind. Compared to the stuffy, I hate passengers, attitudes on United, Delta and other major airlines, Southwest is a breath of fresh air and the crews of Flights 518 (MCI-PDX - 1/31/17) and 405 (PDX-DEN - 2/7/17) were a delight. Heck, you can even watch free live TV on many domestic flights.

Thank you Southwest and thank you Captain Cris, First Officer I can't pronounce you Greek last name, Lisa, Rob and Armando, Jennifer, and, especially, Jules ... it was a pleasure flying with you ... WELL DONE!

CombatCritic Gives Southwest Airlines And The Crew Of Flights 518 (1/31/17) And 405 (2/7/17) 10 Bombs Out Of 10 And, An Airline First Ever, Spot On My "WALL OF FAME" ... More Bombs Are Better!

Ten Bombs Equates To:

"Phonetic spelling of the acronym HUA, which stands for 'Heard Understood Acknowledged.' Originally used by the British in the late 1800's in Afghanistan. More recently adopted by the United States Army to indicate an affirmative or a pleased response." - Urban Dictionary

"The Department of Military Science and Leadership, University of Tennessee claim HOOAH 'refers to or means anything except no' ... Regardless of its meaning ... the term is an expression of high morale, confidence, motivation and spirit." - WarChronicle.com

"The U.S. Air Force stole 'HOOAH' from the Army because we were part of the Army until 1947 and rather than waste a bunch of time coming up with something new and unique, we said 'fuck it, let's go with HOOAH' ... thanks Army ... HOOAH! - CombatCritic

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Title: Dallas,TX: I Wish Southwest Flew To Europe And Asia

Key Words: Southwest Airlines, Southwest, airline, airlines, plane, Dallas, Kansas City, Las Vegas, Denver, crew, airplane, airport, CombatCritic, TravelValue, travel, value, service, review, Yelp